The extent of the electronic payment systems contribution to the promotion of informatics services at Al-Hussein Bin Talal University

Abstract

This study aimed to evaluate the contribution of the electronic payment system in enhancing information services at Al-Hussein Bin Talal University, with a focus on analyzing the system's impact on improving the quality of services provided to students. The study adopted a descriptive-analytical approach, collecting data from a sample of 827 male and female students using an electronic questionnaire and semi-structured interviews.

The results revealed an effective contribution of the electronic payment system in enhancing information services, with 86% of students preferring this system over traditional methods. The analysis showed that the system significantly improved the quality of information services (average 3.69), particularly in areas of financial transparency, transaction processing speed, and time savings. However, some challenges were identified in enhancing information services, including technical difficulties (50.3%), refund difficulties (52.2%), and additional costs (57.3%).

The study also highlighted statistically significant differences in the extent of benefiting from enhanced information services attributed to gender and educational level variables, with male and undergraduate students benefiting more from these services. Correlation analysis showed a positive relationship (0.347) between system usage and the degree of information service enhancement.

The study recommends several measures to maximize the system's contribution to enhancing information services, including user interface development, technical infrastructure improvement, simplifying refund procedures, and implementing student training programs. The results also confirm the effectiveness of the Technology Acceptance Model and the Information Systems Success Model in explaining the role of electronic payment systems in enhancing university information services.