Measuring the impact of the quality of electronic services on customer satisfaction: a field study, Algeria Post Corporation

Authors

  • Abdeljalil Touahir Faculty of Social Sciences and Human Sciences, Kasdi Merbah University, Ouargla, Algeria
  • Djamel Houari Faculty of Commercial Economics and Management Sciences, Jilali University, Sidi Bel Abbes, Algeria

DOI:

https://doi.org/10.12816/0013097

Abstract

The study examined the role of the quality of electronic service provided through the Algeria Post Corporation website - as it is among the leading public institutions in the postal, information and communication technology sector in Algeria, especially in the field of providing electronic services - in achieving customer satisfaction - and using the dimensions of the modified Netqual scale to measure the quality of electronic service.

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Published

2014-09-30

How to Cite

Touahir, A., & Houari, D. (2014). Measuring the impact of the quality of electronic services on customer satisfaction: a field study, Algeria Post Corporation. Cybrarians Journal, (35). https://doi.org/10.12816/0013097

Issue

No. 35 (2014): Issue 35, September 2014

Section

Articles

License

Copyright (c) 2014 Abdeljalil Touahir, Djamel Houari

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.